Terms and conditions of sale

1. General

1.1. Definitions

In these general conditions of sale, the expressions below are defined as follows:

  • Credit card: any VISA ® or Mastercard ® ;
  • Customer: any registered natural or legal person using the Seller’s Services;
  • Order: any request for collection and delivery of items made by a Customer to the Seller who represents an amount of at least CHF 15 in order to benefit from the Services;
  • Customer Area: the individual page of a Customer on the Seller’s website;
  • Services: the services of dry cleaning, laundry and ironing services for items collected and delivered to the home or to the addresses indicated by the Customer as provided by the Seller in the Territory;
  • Territory: the territory of the canton of Geneva and the canton of Vaud to Lausanne;
  • Seller: ZEPRESSING.CH SA.
1.2. Scope

The contractual relations between the Seller and the Customer are governed by these general conditions of sale which apply to the exclusion of all provisions, except the legally binding provisions.

In placing an Order, or by taking out a Subscription, the Customer acknowledges having read, understood and accepted, without any reservation, these general conditions of sale.

The activity of the Seller is limited to the Territory.

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The Seller reserves the right to modify these general conditions of sale at any time by publishing a new version on its website. Any Order placed after adaptation of the new general conditions is governed by the new general conditions.

1.3. Registration

To place an Order, the Customer must be registered on the Seller’s website or on the Seller’s mobile application.

Registration is deemed to have been completed when the Customer is registered on the site the Seller’s internet or on the Seller’s mobile application.

To do this, the Customer must indicate at least a valid Credit Card number, a collection address, a delivery address and an email address .

2. Prices and delivery times

2.1. Price

The applicable prices are those appearing on the Seller’s website or on the Seller’s mobile application when placing an Order and are inclusive of VAT.

When placing the Order, the Customer may choose the price per kilogram option offered by the Seller provided that the Order concerns a weight of at least 3 kilograms; in this case, the Customer indicates the weight of the items to be collected when placing the Order. When collecting the items, the driver checks the weight and tells the customer the weight found; when checking the order at the depot, the customer is informed of the precise weight to the nearest gram via an email; if the weight of the items is less than 3 kilograms, the Customer is charged for the entire minimum weight of 3 kilograms.
The garment cover and the reusable Zepressing laundry bag are charged to the Customer 3 CHF for the preservation of the environment.

2.2. Flash and additional sales

Flash sales:
The customer can benefit from one-off offers provided that the customer accepts them.
It requires action on the part of the customer at the time of the order.
These offers are not not retroactive when modifying an order unless they were consumed at the time of order validation.
Additional sales:
The customer can benefit from one-off offers provided that the customer accepts them.
br>It requires action on the part of the customer at the time of ordering.
These offers are not retroactive when modifying an order unless they were consumed at the time of order validation.</ p>

2.3. Partner and promotional code

The discount offer cannot be combined with other promotional offers offered on this website, such as the ZeCard or other current offers.
Period of validity: The code is valid for one indefinite period. The code is not transferable to other users.

2.4. Collection and delivery

Collection and delivery are made within the time slots chosen by the Customer and confirmed by the Seller.

The Seller confirms by email the collection date within 24 hours from that the Customer has chosen his collection date and time slot.

The Seller confirms by email the delivery date and time slot at least 12 hours before the delivery time slot chosen by the Customer.

The Customer cannot place an Order for same day collection.

There must be a minimum of 48 hours between the collection date and the delivery date. The collection date cannot be postponed by the Seller except in exceptional circumstances. The delivery date may be postponed by the Seller as long as it does not exceed 72 hours from the collection date. Some dates may be unavailable due to overload. In this case, the dates in question cannot be selected during the Order.

The Customer can modify his Order or his collection and delivery dates up to the “Scheduled Collection” step. .

If the Customer is absent and unreachable during collection or delivery, a fee of 8 CHF will be charged. The Customer has 48 hours to validate the discrepancy noted by the Seller during the verification carried out during collection; beyond this period, the Seller will attempt to contact the Customer. If the Customer does not validate the discrepancy noted by the Seller, the Order will be returned to him in its entirety with a return fee of 8 CHF only. If, however, the Customer notices at the time of return that the discrepancy is proven and he still wishes the Order to be processed by the Seller, the Customer will still be billed a delivery fee of 8 CHF.</p >

When collecting or delivering to an inaccessible address, the Customer must come to meet the driver following the latter’s telephone call.

3. Payment terms, invoices and penalties

3.1. Prepaid account

The customer has the possibility of benefiting from a prepaid account
The customer can recharge his account according to different formulas which allow him to benefit from a bonus
The available payment method is by Visa bank card or Mastercard
The prepaid account can be recharged using ZeCard cards
The prepaid account can be used without time limit
The credit is not refundable.

The prepaid account allows you to benefit commercial offers to consult on the website, including:

– ZeCard 60
Pay 60 CHF, get 72 CHF
12 CHF bonus offered
Recharge without validity limit
br>Cumulable with current promotions
Use on all services.

– ZeCard 100
Pay 100 CHF, get 130 CHF
30 CHF bonus offered
Recharge without limit of validity
Cumulable with current promotions
Use on all services.

– ZeCard 1000
Pay 1000 CHF, get 1350 CHF
350 CHF bonus offered
Recharge without validity limit
Cumulative with current promotions
Use on all services.

3.2. Payment terms

The customer can pay for their order in 3 ways:
– By Visa or Mastercard bank card
– Via their prepaid account if the balance is sufficient
– Via their prepaid account with insufficient balance and the supplement by bank card.
In all cases, the customer must have provided a valid bank card when validating their order.

In the event of payment by Visa or Mastercard bank card, the amount of the The order is subject to a bank imprint or pre-authorization at the time of validation of the order by the Customer. The order amount is collected at the time of delivery.
The Seller’s invoices are generated and transmitted to the Customer at that time.

4. Order modification

The customer has the possibility to modify their order as long as it is in Validated status.
ZePressing can modify the customer’s order to adjust the quantities according to what was observed during the verification of the order following collection.
If the customer paid by credit card, and if the modification results in an increase or decrease in the amount of the order, the difference will be impacted on the collection of the order made upon delivery if the account prepaid has no credit. If the prepaid account has a current credit, the amount of the difference will be taken from the prepaid account up to the available credit.
If the customer paid via their prepaid account, and if the modification results in an increase in the amount of the order, the difference will be deducted from their prepaid account, as long as the balance is sufficient.
If the balance is insufficient on the prepaid account, the difference will be taken directly from the default bank card.
If the customer has paid via their prepaid account and if the modification results in a reduction in the order amount, the difference will be credited to their prepaid account.
If the customer has paid via their prepaid account and by bank card, and if the modification results in an increase or decrease in the amount of the order, the difference will be impacted first on the bank card.
If it is a decrease, and if the amount of the difference is greater than the amount of the part paid by credit card, the difference will be credited to the prepaid account.

5. Limitation of Liability and Claims

The Customer has 7 days from delivery to notify the Seller of a possible complaint.

The Seller responds in the event of damage caused to an item between the times of collection and delivery . However, the Seller is not responsible for cases of force majeure or if the item to be treated does not support the cleaning process recommended on the care label. The Seller is exempt from all liability in the absence of a care label. The Seller is also not liable for damage due to unidentifiable properties or undetectable defects such as insufficient strength of fabrics or seams, poor color or print retention, presence, among other things, of a pen in a lining, pre-existing defects, deterioration, among other things, of buttons, buckles, zippers, shoulder pads, ornaments, or if the care label is incorrect.

If the damage is attributable to the Seller, the latter will compensate the Customer on the basis of the table of current values on the devaluation of the items displayed on the Seller’s website. In the event of total loss or confusion of one or more items of clothing, the Seller will reimburse the items after 30 days of research.

Delays in collection or delivery do not, however, give rise to any compensation. .

Zepressing reserves the right to refuse an order or a customer.

The Customer does not have a right of withdrawal.

6. Data protection

By adhering to these general conditions of sale, the Customer expressly authorizes the Seller to use the personal data that he indicated as part of his registration and this exclusively within the framework of the Services provided by the Seller and in the compliance with the provisions of the Federal Data Protection Act of June 19, 1992.

7. Savings clause

If one or more provisions of these general conditions of sale prove to be void in whole or in part, the validity of the remaining provisions remains unchanged.

8. Applicable law and forum

Swiss law is applicable to these general conditions and to the Services provided by the Seller. The ordinary courts of the Canton of Geneva have jurisdiction to resolve any dispute; the Seller will, however, have the right to first submit the dispute for expertise and arbitration to the joint bodies for the settlement of disputes of the Swiss Association of Textile Care Companies (ASET).

9. Language

In the event of possible discrepancies between the French version of the general conditions of sale and another linguistic version, the French version prevails.

Satigny, November 26, 2023